Customer Support Associate
Sutherland
Posted yesterday
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About the role
Assist customers with questions and service requests through the communication channels assigned to the process. Record interactions accurately, follow support procedures and escalate issues when necessary.
Responsibilities
- Respond to customer queries through phone, chat or email, depending on the assigned process.
- Record customer interactions and actions taken.
- Follow process guidelines and service-quality standards.
- Help resolve routine customer issues.
- Escalate complex or unresolved cases to the relevant team.
Requirements
- Confirm whether 12th-pass candidates, diploma holders and graduates are eligible for this particular drive.
- Check the required communication skills and shift availability.
- Verify the exact role, location and experience criteria.
- Confirm the interview date and meeting link from a trusted recruitment source before sharing.
About Sutherland
Sutherland is a global business and technology services company that supports organizations with customer experience, digital transformation and business operations.
Before you apply
- Genuine employers don't charge fees for interviews, training, "registration" or offer letters.
- If anything feels off, check the company's own careers page first. How to spot a fake job