Service Desk – Freshers
Infosys BPM
Posted yesterday
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About the role
Support users with routine technical and service-related queries, help document reported issues, and guide users through basic troubleshooting steps in line with established support procedures.
Responsibilities
- Receive and record user support requests.
- Assist with initial troubleshooting of common technical issues.
- Document incidents and update their status.
- Escalate unresolved problems to the appropriate support team.
- Follow service procedures and communication standards.
Requirements
- The listing title indicates a 0–1 year experience range.
- Confirm accepted qualifications and graduation criteria from the original listing.
- Be prepared to explain basic computer and troubleshooting concepts.
- Confirm interview venue, date, reporting time and required documents before attending.
About Infosys BPM
Infosys BPM provides business process management services to organizations across industries, supporting operational and customer-facing business functions.
Before you apply
- Genuine employers don't charge fees for interviews, training, "registration" or offer letters.
- If anything feels off, check the company's own careers page first. How to spot a fake job